Terms of service

These terms are between the operating company name — details to be confirmed before customer onboarding ("we", "us") and the organisation that creates a workspace ("you", "the provider"). By creating an account you confirm you are acting for that organisation and are authorised to accept these terms on its behalf.

The service is provided for business use only. It is not offered to consumers, and it is not intended for individual learners to purchase.

LinguaLens Insights is an early-access product. Features may change, be added or be removed; behaviour may change without notice; and the service should not be treated as a system of record. Keep your own authoritative copy of any data you import.

You are responsible for the accounts you create, for keeping credentials confidential, for the actions of your users, and for assigning roles appropriately. Tell us promptly if you believe an account has been compromised.

You confirm that, for all data you upload:

• you have the authority and a lawful basis to collect it and to share it with us for the purpose of producing analytics and reports;
• you have given any notices and obtained any permissions required by data-protection law, including towards learners, employees and client organisations;
• you will not upload special-category data or data unrelated to language-training reporting;
• you will keep it accurate and will instruct us if it needs to be corrected or deleted.

You act as controller for that data and we act as processor. A written data-processing agreement will be in place before live customer data is onboarded.

You agree not to:

• use the service unlawfully, or to infringe anyone's rights;
• attempt to access another provider's workspace or data, or to bypass access controls, rate limits or row-level security;
• probe, scan or load-test the service without our written permission;
• reverse engineer, copy or resell the service, or use it to build a competing product;
• upload malware, or content that is unlawful, defamatory or harmful;
• misrepresent generated figures — in particular illustrative ROI output — as audited or verified results.

New workspaces open with a fully populated demo dataset. Every organisation, learner and number in it is fictional and shown for illustration only. It does not represent real customers, real results or any claim about outcomes. A demo/live control keeps illustrative data separated from your own data.

ROI figures are calculated from assumptions you supply — learner numbers, estimated hours saved, a loaded hourly cost and programme cost. They are modelled estimates, not audited or independently verified financial statements, and we do not validate your inputs. You are responsible for the assumptions you choose and for how you present the results to your own clients.

We do not guarantee any commercial, learning or financial outcome from using the service — including renewals, cost savings, proficiency gains or reporting time saved. What you get out of the service depends on the quality and completeness of the data you put into it.

We own the service, its software, design and documentation, and all rights in them. You receive a limited, non-exclusive, non-transferable right to use it during early access.

You keep all rights in the data you upload and in your own brand assets. You grant us only the permission needed to host and process that data to provide the service to you, and to apply your branding to reports you generate. Aggregated, de-identified technical information about how the service is used may be used to operate and improve it.

We do not offer a service-level agreement during early access. The service may be unavailable for maintenance, upgrades or reasons beyond our control. We may modify or discontinue features, and we will give reasonable notice of changes that materially reduce functionality where we can.

Each party may receive non-public information from the other in connection with early access — for example your programme data and commercial terms, and our unreleased features, roadmap and pricing discussions. Each party will use the other's confidential information only to perform these terms, protect it with reasonable care, and not disclose it to third parties other than staff and service providers who need it and are under similar obligations. This does not apply to information that is public, independently developed, or required to be disclosed by law.

Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, and because early access is provided at low or no charge: neither party is liable to the other for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss. The service is provided on an "as is" basis to the extent the law allows, and you remain responsible for keeping your own copies of your data.

Any cap on our total liability, and how it is calculated, is a commercial point to be agreed in the written early-access or pilot agreement rather than asserted unilaterally here. This wording is flagged for legal review.

You may stop using the service and close your workspace at any time. We may suspend or terminate access if you breach these terms, if there is a security risk, or if we discontinue early access — giving reasonable notice where circumstances allow, and providing a reasonable opportunity to export your data unless doing so is unlawful or unsafe.

Pricing shown on this website is indicative, in US dollars, and for guidance only. There is no checkout, no payment is collected, and billing is not enabled. If and when charges begin, they will be agreed in writing with you in advance.

We operate from Scotland, in the United Kingdom, and our current intention is that these terms are governed by the laws of Scotland, with disputes heard by the Scottish courts. Data protection is governed separately and UK-wide by the UK GDPR and the Data Protection Act 2018, with the Information Commissioner's Office as the supervisory authority. This clause is explicitly flagged for the owner to confirm with a solicitor before customer onboarding.

We may update these terms as the product matures. The "last updated" date above will change, and we will notify providers of material changes directly.